Privacy Policy & Terms of Service

At Stonebridge Home Services, Inc. ( dba “Stonebridge Home Services” AND “Pacific Custom Woodworks”), we value your privacy and are committed to protecting your personal information. By interacting with our website and opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.

Information We Collect

When you visit our website or engage with our services, we may collect the following types of information:

Data Collection for SMS: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information will be collected via our website contact form (https://stonebridgehomeservices.com/estimate), email, or directly from you during service inquiries.
Non-Personal Information: We may collect data such as browser type, operating system, and browsing behavior to help us improve our website and services.

How We Use Your Information

Data Usage: We use your data solely to communicate via SMS about estimates, scheduling, account notifications, customer care, and service delivery.
To Personalize & Improve: Understanding your preferences allows us to deliver content tailored to your interests and continuously improve our website offerings.
To Process Transactions: Your information helps us efficiently process your requests and provide the custom carpentry and home maintenance services you need.
To Send Periodic Emails: With your consent, we may send you updates pertaining to your inquiries, as well as occasional company news.

SMS Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Stonebridge Home Services. Consent is not a condition of purchase.

Message and Data Rates: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Message Frequency: Message frequency varies.
Opt-In: By opting in via our contact form, you agree to receive SMS messages from Stonebridge Home Services related to appointment reminders, service updates, and customer support.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to (916) 242-7524 or info@stonebridgehomeservices.com. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
Assistance: You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you. You can also directly contact Stonebridge Home Services at (916) 242-7524 or info@stonebridgehomeservices.com for HELP or to STOP receiving messages.

Data Sharing & Third-Party Disclosure

We do not sell, rent, transfer, share, or disclose consumer data, including mobile opt-in data, SMS consent, and phone numbers, to third parties or external organizations for marketing or promotional purposes. Information may only be shared with service providers as necessary to operate our business, or when required by law. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or sharing of personal data. If you have questions about this policy or our messages, contact us at info@stonebridgehomeservices.com or (916) 242-7524.

Data Security & Retention

Data Security: We protect your data with secure storage measures to prevent unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Use of Cookies & Third-Party Links

Our website uses cookies to enhance your browsing experience by enabling our site’s systems to recognize your browser and capture certain information. You can disable cookies through your browser settings, though it may affect website functionality. Occasionally, we may include third-party links on our website; these sites have separate and independent privacy policies for which we hold no liability.

Your Consent & Changes to Policy

By using our site, you consent to our website’s Privacy Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

Contacting Us

If you have any questions regarding this Privacy Policy or our Terms and Conditions, please contact us:

Phone: (916) 242-7524
Email: info@stonebridgehomeservices.com
Address: 4912 Kenroy Way, Fair Oaks, CA 95628
Website: StonebridgeHomeServices.com